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Terms of Service
STARTWISE DIGITAL LLC – TERMS OF SERVICE
Last Updated: November 2025
Governing Law: New York, USA
Update Clause
StartWise Digital LLC may update these Terms of Service at any time. Updates apply only to future
purchases. For any completed transaction, the version of the Terms active at the time of payment is the
version that applies. By checking the box, clicking “Pay,” or submitting payment, the Client affirms
they have read, understood, and agree to these Terms.
Pre-Sale / Demo Protection Clause
Any preview, mockup, draft, prototype, or demonstration (“Pre-Sale Demo”) created before payment is
made is provided solely for evaluation. A Pre-Sale Demo is not an Initial Build, does not begin the
service, does not obligate StartWise Digital LLC to complete work, and includes no rights to revisions,
iterations, or redesigns. No work begins until full payment is made and Provider confirms the start of
service in writing.
1) Definitions
1.1 Page
A single static HTML page. Unless otherwise stated, each Page includes up to four Sections and uses
the asset limits defined by the Client’s tier.
1.2 Section, New Section
A Section is one layout structure with no nested layouts. It uses one row OR one column grouping (not
both), and does not contain rows within columns or columns within rows. A Section may include:
• one heading
• one paragraph block
• up to two buttons
• up to two images OR one gallery containing up to three images
If a request attempts to combine multiple layout structures, requires nesting, or packs multiple Section-level features into one block, the Provider will separate the work into multiple Sections at the
Provider’s discretion and bill accordingly.
Expanding a Section beyond reasonable visual boundaries (e.g., attempting to turn a Section into a full-page layout or multi-section composite) will result in additional Sections being billed at the standard
rate. For pricing, a “New Section” add-on is simply an additional Section as defined in this §1.2.
1.3 Initial Build
• Starter Initial Build: one Page (up to four Sections), up to five images.
• Standard Initial Build: two Pages (each up to four Sections), up to ten images total.
• Premium Initial Build: three Pages (each up to four Sections), up to fifteen images total.
Initial Builds exclude videos, animations, external API integrations, sign-up systems, dashboards,
booking systems, or backend logic.
1.4 Iteration
An Iteration is a time-based work session that includes one (1) scheduled 45-minute meeting
(telephone or Google Meet) between the Client and Provider. During this meeting, the Client may
request an unlimited number of changes, modifications, or tasks.
Following the meeting, the Provider will:
• Compile the requested items into a task list
• Prioritize the tasks based on feasibility, scope, and dependencies
• Provide the Client with an estimated time breakdown grouped by hourly work blocks
Work is performed on an hourly basis according to the agreed prioritized list. Completion of all
requested items is not guaranteed within a single Iteration and depends on available hours
purchased.
2) Scope of Services
Provider supplies static websites, landing pages, design modifications, iterations, domain assistance,
DNS setup, and optional support. No backend systems, databases, user-login/membership systems,
dashboards, API integrations, booking systems, or custom applications are included unless separately
contracted.
3) Website Design Tiers
Starter — $100
• One Page (up to four Sections)
• Up to five images
• Domain connection and launch
• One discounted Iteration: first hour at 50% off
• Each Iteration includes one 45-minute meeting
Standard — $149
• Two Pages (each up to four Sections)
• Up to ten images total
• Domain connection and launch
• One discounted Iteration: first hour 100% off
• Each Iteration includes one 45-minute meeting
• 15-minute consultation included
Premium — $199
• Three Pages (each up to four Sections)
• Up to fifteen images total
• Domain connection and launch
• One discounted Iteration with flexible discount structure:
– Option A: first hour 100% off, second hour 50% off (single Iteration)
– Option B: two separate Iterations:
• one Iteration with first hour 100% off
• one Iteration with first hour 50% off
• Discounts may not be combined into a single hour
• Each Iteration includes one 45-minute meeting
• 30-minute consultation included
Domain Cost Not Included (all tiers).
The cost to purchase and renew a domain name is not included and must be paid by the Client
separately. Domains must be purchased under Client-owned registrar accounts (see §6).
4) Add-Ons and Optional Services
• New Page (up to four Sections): $29 per Page
• New Section: $15 each
• Iteration work: $50 per hour (tier-based discounts may apply)
• Consultation: $30 per 30 minutes
Requests within an iteration that require creating new Sections or Pages will be billed at the add-on
rates above. All add-ons are custom work and are non-refundable once purchased.
5) Iteration Policy (Hourly-Based)
Each Iteration includes one (1) 45-minute meeting (phone or Google Meet). During this meeting, the
Client may request an unlimited number of changes or tasks.
After the meeting, the Provider will create a prioritized task list and provide an estimated hourly
breakdown showing which tasks are expected to be completed in each hour of work.
Work is billed hourly at a standard rate of $50 per hour unless a tier-based discount applies.
Estimates are non-binding and represent reasonable professional judgment.
The Client may request reprioritization before work begins. Once hourly work starts, completed
hours are non-refundable.
Unused time does not roll over unless explicitly agreed in writing.
6) Domain and DNS Policy
Domains must be purchased under Client accounts or accounts created using the Client’s email.
Provider never registers domains under its own accounts. Provider does not retain long-term access to
Client registrar or hosting accounts. Provider handles initial DNS setup only. After launch, the Client is
responsible for registrar access, renewals, propagation delays, email authentication (SPF, DKIM,
DMARC), and any DNS changes. Post-launch DNS changes and troubleshooting are paid support.
If Provider creates a Netlify, Vercel, or similar deployment account on behalf of the Client, the Client
must change the password immediately after setup. Provider will not retain access unless expressly
granted temporary access for support.
7) Paid Support and Maintenance
Post-launch support is billed at $30 per 30 minutes ($60 per hour). Provider may refuse support if the
request is outside Provider’s expertise, tools, or scope; requires backend or server-level work; involves
hacking or malware recovery; requires API integrations or account creation; or violates Provider
policies.
8) Cost-Effective Solution Disclaimer
Provider may recommend cost-effective tools or platforms but does not guarantee the cheapest
available option, future pricing stability, or awareness of all alternatives. Recommendations reflect
reasonable professional judgment at the time made.
9) Third-Party Services Disclaimer
Provider is not responsible for failures, outages, changes, or policies of hosting, domains, Stripe,
Google, Netlify, Vercel, or any third party.
10) No Guarantees Disclaimer
Provider does not guarantee any specific results regarding traffic, SEO ranking, conversions, revenue,
audience growth, or performance. All outcomes depend on factors outside the Provider’s control.
11) Subcontractor and Freelancer Protection
Provider may engage subcontractors, assistants, or freelance partners under Provider’s direction.
Subcontractors owe no direct duty to Client. Any claim must be brought solely against StartWise
Digital LLC and will be limited by the liability caps in these Terms.
12) Client Content and Copyright
Client is responsible for ensuring all submitted content is legally owned or licensed. Client indemnifies
Provider against copyright-related claims.
13) Courtesy Work Clause
Any optional features, enhancements, or extra work performed voluntarily by Provider — including
videos, animations, additional styling, or extra Sections — are provided as a courtesy and do not
modify the scope, increase the number of Pages or Sections included in the Client’s tier, or create any
obligation to continue providing such features.
14) Payments, Refunds, and Chargebacks
Payment is due upfront.
Refund eligibility for tier purchases:
• 100% refund only if the Client has not submitted assets and Provider has not sent the asset-request
email.
• 60% refund if assets have been submitted but the prototype has not been delivered.
• No refund once any work begins, a prototype is delivered, any consultation is delivered, any add-on is
purchased, any Page or Section is created, or any billed iteration hour has begun.
Add-ons (new Pages, new Sections, iterations, consultations) are non-refundable once purchased.
Chargebacks will be disputed with full documentation.
Unused iteration time does not roll over, carry forward, or convert to future credit unless explicitly
agreed in writing by the Provider.
Prototype delivered includes partial prototypes, drafts, preview links, or any work-in-progress
demonstration.
15) Acceptance of Work
Approval of the Initial Build constitutes acceptance. For multi-Page tiers, approval of each Page
constitutes acceptance of that Page. Completion of billed iteration hours constitutes acceptance of the
work performed during those hours. Future updates require paid support.
16) Limitation of Liability
Provider is not liable for lost revenue, downtime, SEO results, misuse by Client, third-party outages,
hacking incidents, or expired domains. Maximum liability equals the total amount Client paid for the
specific service at issue.
17) Client Asset Responsibility
Client must provide all required text, images, logos, and instructions in a timely manner. Delays caused
by missing or incomplete assets pause the project timeline and are not the responsibility of the
Provider.
18) Timeline Clarification
Provider is not responsible for delays caused by Client’s late responses, approvals, or asset
submissions. Timelines reset each time the Client pauses communication.
19) Communication Limitation
General communication, messaging, and clarifications are not counted as consultation. Excessive
repeated messaging that requires design, planning, or strategic advice may be billed as consultation at
Provider’s discretion.
20) Provider Credit & Misrepresentation Clause
1. Provider Credit Placement
The Provider may place a small footer credit (e.g., “Website by StartWise Digital LLC”) on the
Client’s website. This credit may include a hyperlink to the Provider’s website.
2. Client Modification of Website
After delivery, the Client may modify their website freely. However, if Client modifications
substantially alter the visual quality, structure, or technical integrity of the website in a way that
misrepresents the Provider’s professional standards, the Provider may request removal of the
credit.
3. Removal Upon Request
If the Provider requests removal of the credit, the Client must remove the credit within five (5)
business days. Failure to do so constitutes a breach of this Agreement.
4. Right to Decline Attribution
The Provider may decline to be credited on any website, prototype, or final deliverable at the
Provider’s sole discretion, including retroactively, if the Provider determines that continued
attribution may harm the Provider’s professional reputation.
5. No Obligation to Maintain Attribution
The Client may request removal of the Provider’s credit at any time. Provider credit removal
does not entitle the Client to refunds or compensation
21) Portfolio & Showcase Rights
1. The Client grants StartWise Digital LLC a perpetual, non-exclusive, worldwide license to
display the completed website, the Initial Build, and any prototypes, drafts, mockups, or
redesign versions created by the Provider for portfolio, marketing, and promotional purposes.
2. This includes display on the Provider’s website, social media pages, advertisements, digital
showcases, and client pitch materials.
3. The Provider may showcase the work even if the Client later modifies, replaces, or removes
parts of the website, and may display either the original version delivered or an archived
prototype created by the Provider.
4. The Client may request removal of their website from the Provider’s portfolio only for
legitimate business, privacy, or confidentiality reasons. The Provider may grant or deny such
requests at its sole discretion.
5. Portfolio display does not entitle the Client to compensation, discounts, or ongoing support.
6. If the Client removes the Provider’s credit from the live site, the Provider may still showcase
the work in their portfolio.
22) Governing Law
This Agreement is governed exclusively by New York law.
23) Force Majeure
Provider is not responsible for delays or failures caused by events outside reasonable control, including
outages, natural disasters, emergencies, or third-party failures. Client is not entitled to refunds or credits
for delays caused by Force Majeure events.
24) Entire Agreement
This Agreement supersedes all prior discussions. No verbal agreements modify these terms.
